# Twilio: Platform Delays Impacting Multiple Services

> Twilio status incident “Platform Delays Impacting Multiple Services” on 2021-07-23: impact minor (vendor’s label), 4.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/9q7rmbflskfn
Last updated: 2021-07-23T17:35:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-07-23 13:22 UTC · Resolved: 2021-07-23 17:35 UTC · Duration: 4.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/9q7rmbflskfn](https://status.twilio.com/incidents/9q7rmbflskfn)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-07-23 17:35 UTC: Between 05:22 and 08:55 Pacific Time, Twilio experienced data processing delays impacting the Flex queue dashboard as well as Flex Insights. Customers may also experience delays in voice call record deletion and messaging callback delivery. The service started to recover around 7:30am Pacific Time, with full recovery around 8:55 Pacific Time. The incident is now resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-07-23 13:22 UTC, resolved after 4.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/9q7rmbflskfn
- Citation: Twilio, “Platform Delays Impacting Multiple Services” (2021-07-23 13:22 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/9q7rmbflskfn (CC BY 4.0).
- Markdown link: `[Twilio: Platform Delays Impacting Multiple Services (2021-07-23)](https://rewindex.com/company/twilio/incidents/9q7rmbflskfn)`


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Canonical: https://rewindex.com/company/twilio/incidents/9q7rmbflskfn · Markdown: https://rewindex.com/company/twilio/incidents/9q7rmbflskfn.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/9q7rmbflskfn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:09:20.971Z