# Twilio: Short Code Payment Processing Delays for a Subset of Customers

> Twilio status incident “Short Code Payment Processing Delays for a Subset of Customers” on 2021-01-08: impact minor (vendor’s label), 9.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/9nmw3vwwpphd
Last updated: 2021-01-09T01:13:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-01-08 15:45 UTC · Resolved: 2021-01-09 01:13 UTC · Duration: 9.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/9nmw3vwwpphd](https://status.twilio.com/incidents/9nmw3vwwpphd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-01-09 01:13 UTC: The shortcode payment processing issue has been resolved and Billing product is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-01-08 15:45 UTC, resolved after 9.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/9nmw3vwwpphd
- Citation: Twilio, “Short Code Payment Processing Delays for a Subset of Customers” (2021-01-08 15:45 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/9nmw3vwwpphd (CC BY 4.0).
- Markdown link: `[Twilio: Short Code Payment Processing Delays for a Subset of Customers (2021-01-08)](https://rewindex.com/company/twilio/incidents/9nmw3vwwpphd)`


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Canonical: https://rewindex.com/company/twilio/incidents/9nmw3vwwpphd · Markdown: https://rewindex.com/company/twilio/incidents/9nmw3vwwpphd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/9nmw3vwwpphd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:31:39.231Z