# Twilio: A small subset of newly created accounts are unable to send or receive calls and messages

> Twilio status incident “A small subset of newly created accounts are unable to send or receive calls and messages” on 2020-05-19: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/9cpj3v5hhqc0
Last updated: 2020-05-19T20:18:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-05-19 19:15 UTC · Resolved: 2020-05-19 20:18 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/9cpj3v5hhqc0](https://status.twilio.com/incidents/9cpj3v5hhqc0)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-05-19 20:18 UTC: We have determined that accounts created between 18:31 - 18:41 UTC were able to send and receive calls and messages. We apologize for the confusion. All services were and remain fully operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-05-19 19:15 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/9cpj3v5hhqc0
- Citation: Twilio, “A small subset of newly created accounts are unable to send or receive calls and messages” (2020-05-19 19:15 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/9cpj3v5hhqc0 (CC BY 4.0).
- Markdown link: `[Twilio: A small subset of newly created accounts are unable to send or receive calls and messages (2020-05-19)](https://rewindex.com/company/twilio/incidents/9cpj3v5hhqc0)`


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Canonical: https://rewindex.com/company/twilio/incidents/9cpj3v5hhqc0 · Markdown: https://rewindex.com/company/twilio/incidents/9cpj3v5hhqc0.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/9cpj3v5hhqc0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:11:50.416Z