# Twilio: Emails communicating with Twilio support failing

> Twilio status incident “Emails communicating with Twilio support failing” on 2018-10-03: impact minor (vendor’s label), 7.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/971w2nqlkcz4
Last updated: 2018-10-03T12:46:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-10-03 05:05 UTC · Resolved: 2018-10-03 12:46 UTC · Duration: 7.7 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/971w2nqlkcz4](https://status.twilio.com/incidents/971w2nqlkcz4)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2018-10-03 12:46 UTC: We have resolved the issue with our support system’s emails. Normal email activity has been restored for Twilio Support.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2018-10-03 05:05 UTC, resolved after 7.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/971w2nqlkcz4
- Citation: Twilio, “Emails communicating with Twilio support failing” (2018-10-03 05:05 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/971w2nqlkcz4 (CC BY 4.0).
- Markdown link: `[Twilio: Emails communicating with Twilio support failing (2018-10-03)](https://rewindex.com/company/twilio/incidents/971w2nqlkcz4)`


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Canonical: https://rewindex.com/company/twilio/incidents/971w2nqlkcz4 · Markdown: https://rewindex.com/company/twilio/incidents/971w2nqlkcz4.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/971w2nqlkcz4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:17:02.274Z