# Twilio: Issues with promos and trial balances

> Twilio status incident “Issues with promos and trial balances” on 2023-05-09: impact none (vendor’s label), 10 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/8z9cs1xtpswl
Last updated: 2023-05-09T16:46:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-05-09 16:36 UTC · Resolved: 2023-05-09 16:46 UTC · Duration: 10 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/8z9cs1xtpswl](https://status.twilio.com/incidents/8z9cs1xtpswl)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-05-09 16:46 UTC: Billing Pipeline was degraded for 72 minutes between 07:33 and 08:45 Pacific Time on 05/09/2023. During this period, Console users were unable to apply promos and trial balances on customer accounts. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-05-09 16:36 UTC, resolved after 10 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/8z9cs1xtpswl
- Citation: Twilio, “Issues with promos and trial balances” (2023-05-09 16:36 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/8z9cs1xtpswl (CC BY 4.0).
- Markdown link: `[Twilio: Issues with promos and trial balances (2023-05-09)](https://rewindex.com/company/twilio/incidents/8z9cs1xtpswl)`


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Canonical: https://rewindex.com/company/twilio/incidents/8z9cs1xtpswl · Markdown: https://rewindex.com/company/twilio/incidents/8z9cs1xtpswl.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/8z9cs1xtpswl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:41:21.855Z