# Twilio: Customers Unexpectedly Redirected to Twilio Login Page

> Twilio status incident “Customers Unexpectedly Redirected to Twilio Login Page” on 2025-01-16: impact minor (vendor’s label), 32 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/8yncrdyf3ljm
Last updated: 2025-01-17T23:43:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-01-16 16:12 UTC · Resolved: 2025-01-17 23:43 UTC · Duration: 32 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/8yncrdyf3ljm](https://status.twilio.com/incidents/8yncrdyf3ljm)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-01-17 23:43 UTC: Our Engineering team has determined that this issue does not have a major impact for customers and will be continuing to investigate and remediate the full root cause. If customers experience errors, we recommend that they try to clear cookies and retry to log in.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-01-16 16:12 UTC, resolved after 32 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/8yncrdyf3ljm
- Citation: Twilio, “Customers Unexpectedly Redirected to Twilio Login Page” (2025-01-16 16:12 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/8yncrdyf3ljm (CC BY 4.0).
- Markdown link: `[Twilio: Customers Unexpectedly Redirected to Twilio Login Page (2025-01-16)](https://rewindex.com/company/twilio/incidents/8yncrdyf3ljm)`


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Canonical: https://rewindex.com/company/twilio/incidents/8yncrdyf3ljm · Markdown: https://rewindex.com/company/twilio/incidents/8yncrdyf3ljm.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/8yncrdyf3ljm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:18:06.576Z