# Twilio: On Call Engineers are Investigating an issue with Flex CoPilot Team unable to find Conversations for Wrap Up

> Twilio status incident “On Call Engineers are Investigating an issue with Flex CoPilot Team unable to find Conversations for Wrap Up” on 2024-12-03: impact none (vendor’s label), 14 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/8sd3n3hkm6g8
Last updated: 2024-12-03T23:14:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-12-03 23:00 UTC · Resolved: 2024-12-03 23:14 UTC · Duration: 14 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/8sd3n3hkm6g8](https://status.twilio.com/incidents/8sd3n3hkm6g8)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-12-03 23:14 UTC: We have fully investigated the Flex Copilot Team unable to find conversations for wrap up issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-12-03 23:00 UTC, resolved after 14 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/8sd3n3hkm6g8
- Citation: Twilio, “On Call Engineers are Investigating an issue with Flex CoPilot Team unable to find Conversations for Wrap Up” (2024-12-03 23:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/8sd3n3hkm6g8 (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue with Flex CoPilot Team unable to find Conversations for Wrap Up (2024-12-03)](https://rewindex.com/company/twilio/incidents/8sd3n3hkm6g8)`


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Canonical: https://rewindex.com/company/twilio/incidents/8sd3n3hkm6g8 · Markdown: https://rewindex.com/company/twilio/incidents/8sd3n3hkm6g8.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/8sd3n3hkm6g8 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:34:22.740Z