# Twilio: 500 Errors on Flex Custom Plugins

> Twilio status incident “500 Errors on Flex Custom Plugins” on 2023-04-26: impact minor (vendor’s label), 59 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/8npqtbbdvsnv
Last updated: 2023-04-26T13:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-04-26 12:23 UTC · Resolved: 2023-04-26 13:22 UTC · Duration: 59 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/8npqtbbdvsnv](https://status.twilio.com/incidents/8npqtbbdvsnv)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-04-26 13:22 UTC: Twilio Functions & Assets was degraded for 30 minutes between 05:00 and 05:30 Pacific Time on 26/04/2023. During this period of time, a subset of customers may have experienced 5xx while fetching assets for plugins. Flex Insights was not impacted and was usable for customers during this time. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-04-26 12:23 UTC, resolved after 59 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/8npqtbbdvsnv
- Citation: Twilio, “500 Errors on Flex Custom Plugins” (2023-04-26 12:23 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/8npqtbbdvsnv (CC BY 4.0).
- Markdown link: `[Twilio: 500 Errors on Flex Custom Plugins (2023-04-26)](https://rewindex.com/company/twilio/incidents/8npqtbbdvsnv)`


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Canonical: https://rewindex.com/company/twilio/incidents/8npqtbbdvsnv · Markdown: https://rewindex.com/company/twilio/incidents/8npqtbbdvsnv.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/8npqtbbdvsnv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:32:58.114Z