# Twilio: 500s for billing-related APIs

> Twilio status incident “500s for billing-related APIs” on 2023-05-10: impact none (vendor’s label), 28 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/8n3z6thszz75
Last updated: 2023-05-10T17:07:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-05-10 16:39 UTC · Resolved: 2023-05-10 17:07 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/8n3z6thszz75](https://status.twilio.com/incidents/8n3z6thszz75)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-05-10 17:07 UTC: Billing APIs and Console pages was degraded for 30 minutes between 9:20 and 9:50 Pacific Time on 05/10/2023. During this period, customers may have experienced timeouts and were unable to setup new Flex Accounts, unable to upgrade their Flex Accounts from Flex Trial to Paid and billing information in the console failed to load. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-05-10 16:39 UTC, resolved after 28 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/8n3z6thszz75
- Citation: Twilio, “500s for billing-related APIs” (2023-05-10 16:39 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/8n3z6thszz75 (CC BY 4.0).
- Markdown link: `[Twilio: 500s for billing-related APIs (2023-05-10)](https://rewindex.com/company/twilio/incidents/8n3z6thszz75)`


---
Canonical: https://rewindex.com/company/twilio/incidents/8n3z6thszz75 · Markdown: https://rewindex.com/company/twilio/incidents/8n3z6thszz75.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/8n3z6thszz75 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:04:16.050Z