# Twilio: Automated Alert: Minimal Customer Impact

> Twilio status incident “Automated Alert: Minimal Customer Impact” on 2022-09-16: impact none (vendor’s label), 40 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/8l6tl6wdbjdk
Last updated: 2022-09-16T14:07:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-09-16 13:27 UTC · Resolved: 2022-09-16 14:07 UTC · Duration: 40 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/8l6tl6wdbjdk](https://status.twilio.com/incidents/8l6tl6wdbjdk)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2022-09-16 14:07 UTC: We have fully investigated the issue with outbound 10DLC MMS pricing issues with messages triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who will be contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2022-09-16 13:27 UTC, resolved after 40 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/8l6tl6wdbjdk
- Citation: Twilio, “Automated Alert: Minimal Customer Impact” (2022-09-16 13:27 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/8l6tl6wdbjdk (CC BY 4.0).
- Markdown link: `[Twilio: Automated Alert: Minimal Customer Impact (2022-09-16)](https://rewindex.com/company/twilio/incidents/8l6tl6wdbjdk)`


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Canonical: https://rewindex.com/company/twilio/incidents/8l6tl6wdbjdk · Markdown: https://rewindex.com/company/twilio/incidents/8l6tl6wdbjdk.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/8l6tl6wdbjdk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:15:20.336Z