# Twilio: Automated Alert: No Customer Impact

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-12-15 15:48 UTC · Resolved: 2021-12-15 16:01 UTC · Duration: 13 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/8g22dr5yg33s](https://status.twilio.com/incidents/8g22dr5yg33s)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Part of an outage event

- [AWS outage, Dec 15, 2021: 49 vendors, 50 incidents](https://rewindex.com/events/2021-12-15-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +16 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>15 vendors, 11 blamed AWS<br/>Daily, Gusto, Logz.io +12"]:::blames
  root --> h1
  me["Twilio (this incident)<br/>posted +16 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-12-15 16:01 UTC: We have fully investigated the Voice Call Quality issue triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/8g22dr5yg33s · Markdown: https://rewindex.com/company/twilio/incidents/8g22dr5yg33s.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/8g22dr5yg33s · Generated 2026-10-20T02:21:35.547Z