# Twilio: Network Latencies Causing Multiple Service Disruptions

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-11-25 13:42 UTC · Resolved: 2020-11-27 04:16 UTC · Duration: 39 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/8blcrtb2s80d](https://status.twilio.com/incidents/8blcrtb2s80d)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Part of an outage event

- [AWS outage, Nov 25, 2020: 28 vendors, 29 incidents](https://rewindex.com/events/2020-11-25-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted −1 h 34 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>1 vendor, 1 blamed AWS<br/>Pipedream"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>4 vendors, 4 blamed AWS<br/>HubSpot, Xero, Lattice, Heap"]:::blames
  root --> h4
  later["Later<br/>2 vendors, 2 blamed AWS<br/>Confluent, Pipedream"]:::blames
  root --> later
  me["Twilio (this incident)<br/>posted −1 h 34 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2020-11-27 04:16 UTC: The issue has been resolved. We have mitigated the impact from the service disruption with the exception of Flex Insights. Customers may notice missing Flex Insights events for the next 12 hours from Wednesday Nov 25 11:00 UTC 2020 - Thursday Nov 26 15:00 UTC 2020. These events will be repopulated over the next 12 hours with no missing data.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/8blcrtb2s80d · Markdown: https://rewindex.com/company/twilio/incidents/8blcrtb2s80d.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/8blcrtb2s80d · Generated 2026-10-20T00:03:23.365Z