# Twilio: Malformed Multi-Segment Incoming SMS Messages Not Logged

> Twilio status incident “Malformed Multi-Segment Incoming SMS Messages Not Logged” on 2023-08-23: impact none (vendor’s label), 2.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/87fcrp0xq8t7
Last updated: 2023-08-23T17:31:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-08-23 15:10 UTC · Resolved: 2023-08-23 17:31 UTC · Duration: 2.4 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/87fcrp0xq8t7](https://status.twilio.com/incidents/87fcrp0xq8t7)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-08-23 17:31 UTC: Due to an internal error that occurred from 12:28 PST 8/18 through 12:58 PST 8/23, malformed incoming multi-segment SMS messages were not logged. These messages are normally logged with Twilio error 30009: - https://www.twilio.com/docs/api/errors/30009 The issue has now been resolved, and malformed incoming messages are now being logged.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-08-23 15:10 UTC, resolved after 2.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/87fcrp0xq8t7
- Citation: Twilio, “Malformed Multi-Segment Incoming SMS Messages Not Logged” (2023-08-23 15:10 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/87fcrp0xq8t7 (CC BY 4.0).
- Markdown link: `[Twilio: Malformed Multi-Segment Incoming SMS Messages Not Logged (2023-08-23)](https://rewindex.com/company/twilio/incidents/87fcrp0xq8t7)`


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Canonical: https://rewindex.com/company/twilio/incidents/87fcrp0xq8t7 · Markdown: https://rewindex.com/company/twilio/incidents/87fcrp0xq8t7.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/87fcrp0xq8t7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:55:29.215Z