# Twilio: Lookup Identity Match and SIM Swap Failures

> Twilio status incident “Lookup Identity Match and SIM Swap Failures” on 2023-10-23: impact minor (vendor’s label), 3.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/85zttlmxq52w
Last updated: 2023-10-23T11:44:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-10-23 08:19 UTC · Resolved: 2023-10-23 11:44 UTC · Duration: 3.4 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/85zttlmxq52w](https://status.twilio.com/incidents/85zttlmxq52w)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-10-23 11:44 UTC: We are no longer experiencing issues with the Lookup SIM Swap and Identity Match API. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-10-23 08:19 UTC, resolved after 3.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/85zttlmxq52w
- Citation: Twilio, “Lookup Identity Match and SIM Swap Failures” (2023-10-23 08:19 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/85zttlmxq52w (CC BY 4.0).
- Markdown link: `[Twilio: Lookup Identity Match and SIM Swap Failures (2023-10-23)](https://rewindex.com/company/twilio/incidents/85zttlmxq52w)`


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Canonical: https://rewindex.com/company/twilio/incidents/85zttlmxq52w · Markdown: https://rewindex.com/company/twilio/incidents/85zttlmxq52w.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/85zttlmxq52w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:05:29.703Z