# Twilio: SMS Delivery Delays From a Subset of Twilio Short Codes to Brisanet Brazil

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-10-18 22:41 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 10 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://stspg.io/8dgpv320jqnt](https://stspg.io/8dgpv320jqnt)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-18 22:41 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-18 23:41 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **investigating** 2026-10-19 01:47 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-19 05:05 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-19 07:06 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-19 11:06 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- **identified** 2026-10-19 12:57 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-19 13:58 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-19 15:58 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **identified** 2026-10-19 20:01 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-18 23:43 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil](https://rewindex.com/change/r1fb87abfe9e23e.md)
- 2026-10-19 01:53 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil](https://rewindex.com/change/r9d9ec943b8474f.md)
- 2026-10-19 05:13 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil](https://rewindex.com/change/r8ef4cf9733213e.md)
- 2026-10-19 07:13 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil](https://rewindex.com/change/r9967567e8e00d3.md)
- 2026-10-19 11:13 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil](https://rewindex.com/change/r411cdbc0df05a7.md)
- 2026-10-19 13:03 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil](https://rewindex.com/change/r783105962d811e.md)
- 2026-10-19 14:03 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil](https://rewindex.com/change/ra6fe53e7cf5c9a.md)
- 2026-10-19 16:03 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet Brazil](https://rewindex.com/change/rba23eb4cd9dd50.md)
- 2026-10-19 20:03 UTC: [Incident updated: SMS Delivery Delays From a Subset of Twilio Short Codes to Brisanet Brazil](https://rewindex.com/change/r7281fcb1437ba9.md)


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Canonical: https://rewindex.com/company/twilio/incidents/80ff57wx2m40 · Markdown: https://rewindex.com/company/twilio/incidents/80ff57wx2m40.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/80ff57wx2m40 · Generated 2026-10-19T21:08:20.818Z