# Twilio: Packet Loss Impacting Voice and Video Calls

> Twilio status incident “Packet Loss Impacting Voice and Video Calls” on 2020-10-06: impact none (vendor’s label), 30 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/7tghn1gw2dts
Last updated: 2020-10-06T17:16:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-10-06 16:46 UTC · Resolved: 2020-10-06 17:16 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/7tghn1gw2dts](https://status.twilio.com/incidents/7tghn1gw2dts)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-10-06 17:16 UTC: Our monitoring systems detected packet loss that could have impacted voice and video calls between 15:55-15:58, 16:22-16:28 and 16:28-16:31 UTC. We are no longer detecting packet loss and all systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-10-06 16:46 UTC, resolved after 30 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/7tghn1gw2dts
- Citation: Twilio, “Packet Loss Impacting Voice and Video Calls” (2020-10-06 16:46 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/7tghn1gw2dts (CC BY 4.0).
- Markdown link: `[Twilio: Packet Loss Impacting Voice and Video Calls (2020-10-06)](https://rewindex.com/company/twilio/incidents/7tghn1gw2dts)`


---
Canonical: https://rewindex.com/company/twilio/incidents/7tghn1gw2dts · Markdown: https://rewindex.com/company/twilio/incidents/7tghn1gw2dts.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7tghn1gw2dts · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:30:42.470Z