# Twilio: On Call Engineers are Investigating

> Twilio status incident “On Call Engineers are Investigating” on 2021-01-20: impact none (vendor’s label), 24 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/7sbgxphnmwj6
Last updated: 2021-01-20T00:31:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-01-20 00:07 UTC · Resolved: 2021-01-20 00:31 UTC · Duration: 24 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/7sbgxphnmwj6](https://status.twilio.com/incidents/7sbgxphnmwj6)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-01-20 00:31 UTC: We have fully investigated the Programmable SMS issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who have been reached out individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-01-20 00:07 UTC, resolved after 24 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/7sbgxphnmwj6
- Citation: Twilio, “On Call Engineers are Investigating” (2021-01-20 00:07 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/7sbgxphnmwj6 (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating (2021-01-20)](https://rewindex.com/company/twilio/incidents/7sbgxphnmwj6)`


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Canonical: https://rewindex.com/company/twilio/incidents/7sbgxphnmwj6 · Markdown: https://rewindex.com/company/twilio/incidents/7sbgxphnmwj6.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7sbgxphnmwj6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:33:48.590Z