# Twilio: Lookup v2 Packages Degradation

> Twilio status incident “Lookup v2 Packages Degradation” on 2025-09-23: impact minor (vendor’s label), 4.8 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/7r81304tcr29
Last updated: 2025-09-23T16:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-09-23 11:51 UTC · Resolved: 2025-09-23 16:37 UTC · Duration: 4.8 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/7r81304tcr29](https://status.twilio.com/incidents/7r81304tcr29)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-09-23 16:37 UTC: We are now observing full recovery with Lookup v2 that was resulting in high latency responses for requests in some countries. The issue has been resolved and the service is functioning normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-09-23 11:51 UTC, resolved after 4.8 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/7r81304tcr29
- Citation: Twilio, “Lookup v2 Packages Degradation” (2025-09-23 11:51 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/7r81304tcr29 (CC BY 4.0).
- Markdown link: `[Twilio: Lookup v2 Packages Degradation (2025-09-23)](https://rewindex.com/company/twilio/incidents/7r81304tcr29)`


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Canonical: https://rewindex.com/company/twilio/incidents/7r81304tcr29 · Markdown: https://rewindex.com/company/twilio/incidents/7r81304tcr29.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7r81304tcr29 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:07:36.686Z