# Twilio: Twilio Messaging Services Was Degraded

> Twilio status incident “Twilio Messaging Services Was Degraded” on 2026-09-08: impact none (vendor’s label), 12 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/7pcthxw5f8gq
Last updated: 2026-09-08T17:39:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-09-08 17:27 UTC · Resolved: 2026-09-08 17:39 UTC · Duration: 12 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/7pcthxw5f8gq](https://status.twilio.com/incidents/7pcthxw5f8gq)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-09-08 17:39 UTC: Twilio Messaging Services was degraded for 46 days between July 21 2026 3:28 PM  and Sept 4 2026 6:00 PM Pacific Time . During this period of time, customers that sent messages with media url that contained a comma and added the messaging service sid parameter in their messages will have their messages messages incorrectly rejected with http 400 and Twilio error code 21620 .

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2026-09-08 17:27 UTC, resolved after 12 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/7pcthxw5f8gq
- Citation: Twilio, “Twilio Messaging Services Was Degraded” (2026-09-08 17:27 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/7pcthxw5f8gq (CC BY 4.0).
- Markdown link: `[Twilio: Twilio Messaging Services Was Degraded (2026-09-08)](https://rewindex.com/company/twilio/incidents/7pcthxw5f8gq)`


---
Canonical: https://rewindex.com/company/twilio/incidents/7pcthxw5f8gq · Markdown: https://rewindex.com/company/twilio/incidents/7pcthxw5f8gq.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7pcthxw5f8gq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:44:06.620Z