# Twilio: Issues With Onboarding New Numbers or Deprovisioning 10DLC Numbers

> Twilio status incident “Issues With Onboarding New Numbers or Deprovisioning 10DLC Numbers” on 2023-06-23: impact minor (vendor’s label), 24 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/7p8ds0bf58kg
Last updated: 2023-07-17T23:41:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-06-23 16:50 UTC · Resolved: 2023-07-17 23:41 UTC · Duration: 24 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/7p8ds0bf58kg](https://status.twilio.com/incidents/7p8ds0bf58kg)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-07-17 23:41 UTC: Engineers have concluded that the provisioning delay with the carrier will continue to be an ongoing issue. The wait time has improved since opening this issue, but on average the expected delay could be approximately 10 days for provisioning changes to take effect on the carrier side. This delay may cause message delivery issues to and from T-Mobile subscribers for newly provisioned and deprovisioned lines. We will be closing this incident, but please be aware of the above details moving forward. Thank you for your patience with this investigation.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-06-23 16:50 UTC, resolved after 24 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/7p8ds0bf58kg
- Citation: Twilio, “Issues With Onboarding New Numbers or Deprovisioning 10DLC Numbers” (2023-06-23 16:50 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/7p8ds0bf58kg (CC BY 4.0).
- Markdown link: `[Twilio: Issues With Onboarding New Numbers or Deprovisioning 10DLC Numbers (2023-06-23)](https://rewindex.com/company/twilio/incidents/7p8ds0bf58kg)`


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Canonical: https://rewindex.com/company/twilio/incidents/7p8ds0bf58kg · Markdown: https://rewindex.com/company/twilio/incidents/7p8ds0bf58kg.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7p8ds0bf58kg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:08:45.111Z