# Twilio: Subset of Programmable Video Customers Experiencing 53401 Errors and Unable to Connect to Rooms

> Twilio status incident “Subset of Programmable Video Customers Experiencing 53401 Errors and Unable to Connect to Rooms” on 2021-03-23: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/7nhd5y2xtbb3
Last updated: 2021-03-23T13:58:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-03-23 13:58 UTC · Resolved: 2021-03-23 13:58 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/7nhd5y2xtbb3](https://status.twilio.com/incidents/7nhd5y2xtbb3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-03-23 13:58 UTC: Programmable Video's group rooms were degraded for 14 minutes between 13:09 UTC and 13:23 UTC on 03/23/2021. During this period, a subset of customers may have encountered error code 53401 (server is unable to create or apply a local media description) and not able to connect to rooms. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-03-23 13:58 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/7nhd5y2xtbb3
- Citation: Twilio, “Subset of Programmable Video Customers Experiencing 53401 Errors and Unable to Connect to Rooms” (2021-03-23 13:58 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/7nhd5y2xtbb3 (CC BY 4.0).
- Markdown link: `[Twilio: Subset of Programmable Video Customers Experiencing 53401 Errors and Unable to Connect to Rooms (2021-03-23)](https://rewindex.com/company/twilio/incidents/7nhd5y2xtbb3)`


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Canonical: https://rewindex.com/company/twilio/incidents/7nhd5y2xtbb3 · Markdown: https://rewindex.com/company/twilio/incidents/7nhd5y2xtbb3.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7nhd5y2xtbb3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:57:16.322Z