# Twilio: On Call Engineers Are Investigating External Calls Disconnect From Flex

> Twilio status incident “On Call Engineers Are Investigating External Calls Disconnect From Flex” on 2024-01-30: impact minor (vendor’s label), 2.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/7n7297zpjxfr
Last updated: 2024-01-30T02:44:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-01-30 00:01 UTC · Resolved: 2024-01-30 02:44 UTC · Duration: 2.7 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/7n7297zpjxfr](https://status.twilio.com/incidents/7n7297zpjxfr)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-01-30 02:44 UTC: The issue of being unable to correctly reflect the participant status when they disconnect from Flex has been resolved, and it is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-01-30 00:01 UTC, resolved after 2.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/7n7297zpjxfr
- Citation: Twilio, “On Call Engineers Are Investigating External Calls Disconnect From Flex” (2024-01-30 00:01 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/7n7297zpjxfr (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers Are Investigating External Calls Disconnect From Flex (2024-01-30)](https://rewindex.com/company/twilio/incidents/7n7297zpjxfr)`


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Canonical: https://rewindex.com/company/twilio/incidents/7n7297zpjxfr · Markdown: https://rewindex.com/company/twilio/incidents/7n7297zpjxfr.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7n7297zpjxfr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:18:55.213Z