# Twilio: SMS Delivery Failures to Israel Orange

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-27 09:04 UTC · Resolved: 2021-09-27 17:42 UTC · Duration: 8.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/7cfv6lh5td88](https://status.twilio.com/incidents/7cfv6lh5td88)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Part of an outage event

- [AWS outage, Sep 27, 2021: 11 vendors, 12 incidents](https://rewindex.com/events/2021-09-27-aws)
- This incident started in the same window without naming AWS (timing only, not evidence of a link). (timing only, posted +50 min vs the first vendor naming AWS)

```mermaid
flowchart LR
  root["AWS<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>3 vendors, 1 blamed AWS<br/>Logz.io, Snowflake, Firebolt"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>1 vendor, 1 blamed AWS<br/>Confluent"]:::blames
  root --> h4
  later["Later<br/>1 vendor<br/>Snowflake"]:::names
  root --> later
  me["Twilio (this incident)<br/>posted +50 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **resolved** 2021-09-27 17:42 UTC: We are no longer experiencing SMS delivery failures to Israel Orange. This incident is resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/twilio/incidents/7cfv6lh5td88 · Markdown: https://rewindex.com/company/twilio/incidents/7cfv6lh5td88.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/7cfv6lh5td88 · Generated 2026-10-20T00:51:46.199Z