# Twilio: 500 Errors When Using Lookup

> Twilio status incident “500 Errors When Using Lookup” on 2023-07-17: impact none (vendor’s label), 37 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/76lbl9z18qqj
Last updated: 2023-07-17T19:40:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-07-17 19:03 UTC · Resolved: 2023-07-17 19:40 UTC · Duration: 37 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/76lbl9z18qqj](https://status.twilio.com/incidents/76lbl9z18qqj)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-07-17 19:40 UTC: Twilio Lookup was degraded for 22 minutes between 11:15 and 11:37 Pacific Time on July 17th. During this period of time, customers may have experienced 500 errors on Lookup. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-07-17 19:03 UTC, resolved after 37 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/76lbl9z18qqj
- Citation: Twilio, “500 Errors When Using Lookup” (2023-07-17 19:03 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/76lbl9z18qqj (CC BY 4.0).
- Markdown link: `[Twilio: 500 Errors When Using Lookup (2023-07-17)](https://rewindex.com/company/twilio/incidents/76lbl9z18qqj)`


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Canonical: https://rewindex.com/company/twilio/incidents/76lbl9z18qqj · Markdown: https://rewindex.com/company/twilio/incidents/76lbl9z18qqj.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/76lbl9z18qqj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:08:47.963Z