# Twilio: On Call Engineers Are Investigating a Potential Issue With Account Based Rate Limits

> Twilio status incident “On Call Engineers Are Investigating a Potential Issue With Account Based Rate Limits” on 2021-11-26: impact none (vendor’s label), 25 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/73wyc6tfzrfp
Last updated: 2021-11-26T19:38:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-11-26 19:13 UTC · Resolved: 2021-11-26 19:38 UTC · Duration: 25 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/73wyc6tfzrfp](https://status.twilio.com/incidents/73wyc6tfzrfp)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-11-26 19:38 UTC: We have fully investigated the account based rate limits issue and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-11-26 19:13 UTC, resolved after 25 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/73wyc6tfzrfp
- Citation: Twilio, “On Call Engineers Are Investigating a Potential Issue With Account Based Rate Limits” (2021-11-26 19:13 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/73wyc6tfzrfp (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers Are Investigating a Potential Issue With Account Based Rate Limits (2021-11-26)](https://rewindex.com/company/twilio/incidents/73wyc6tfzrfp)`


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Canonical: https://rewindex.com/company/twilio/incidents/73wyc6tfzrfp · Markdown: https://rewindex.com/company/twilio/incidents/73wyc6tfzrfp.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/73wyc6tfzrfp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:18:11.875Z