# Twilio: Voice Call Silent and One-Way Audio from Gamma United Kingdom to a Subset of Twilio United Kingdom Phone Numbers

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-16 09:37 UTC · Resolved: 2026-10-16 15:58 UTC · Duration: 6.3 h
- Updates: 5 · Affected components: CARRIER NETWORK - Voice, Europe, Voice, Europe
- [Vendor status page: https://stspg.io/txhx33clfljx](https://stspg.io/txhx33clfljx)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-16 09:37 UTC: Twilio customers may be experiencing voice call silent and one-way audio from Gamma network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-16 09:53 UTC: Twilio customers may be experiencing silent calls and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom phone numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-16 10:38 UTC: Twilio customers may be experiencing voice call silent and one-way audio from network subscribers in the United Kingdom to Twilio United Kingdom Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-16 13:55 UTC: We have observed a recovery in voice calls from network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-16 15:58 UTC: The incident has been resolved and voice calls from Gamma network subscribers in the United Kingdom to a subset of Twilio United Kingdom Phone Numbers are operating normally.


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Canonical: https://rewindex.com/company/twilio/incidents/6qmmhprpw5lq · Markdown: https://rewindex.com/company/twilio/incidents/6qmmhprpw5lq.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/6qmmhprpw5lq · Generated 2026-10-18T11:49:47.768Z