# Twilio: Automated Alert: Minimal Customer Impact for Subset of SIP Calls over ORANGE OBS Missing "ForwardedFrom" Parameter.

> Twilio status incident “Automated Alert: Minimal Customer Impact for Subset of SIP Calls over ORANGE OBS Missing "ForwardedFrom" Parameter.” on 2021-05-17: impact minor (vendor’s label), 38 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/6px5jg1h925m
Last updated: 2021-05-18T00:18:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-17 23:40 UTC · Resolved: 2021-05-18 00:18 UTC · Duration: 38 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/6px5jg1h925m](https://status.twilio.com/incidents/6px5jg1h925m)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-05-18 00:18 UTC: We have fully investigated the issue regarding the Missing "ForwardedFrom" parameter in SIP calls and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-05-17 23:40 UTC, resolved after 38 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/6px5jg1h925m
- Citation: Twilio, “Automated Alert: Minimal Customer Impact for Subset of SIP Calls over ORANGE OBS Missing "ForwardedFrom" Parameter.” (2021-05-17 23:40 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/6px5jg1h925m (CC BY 4.0).
- Markdown link: `[Twilio: Automated Alert: Minimal Customer Impact for Subset of SIP Calls over ORANGE OBS Missing "ForwardedFrom" Parameter. (2021-05-17)](https://rewindex.com/company/twilio/incidents/6px5jg1h925m)`


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Canonical: https://rewindex.com/company/twilio/incidents/6px5jg1h925m · Markdown: https://rewindex.com/company/twilio/incidents/6px5jg1h925m.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/6px5jg1h925m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:10:53.635Z