# Twilio: Gateway API (Lookup API) Failure Increase on Verizon in United States

> Twilio status incident “Gateway API (Lookup API) Failure Increase on Verizon in United States” on 2026-10-29: impact minor (vendor’s label), 4.0 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/6p5h9xk8vgc1
Last updated: 2026-10-29T10:36:30Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-29 06:34 UTC · Resolved: 2026-10-29 10:32 UTC · Duration: 4.0 h
- Updates: 5 · Affected components: CARRIER NETWORK - Legacy Identity MatchAndAttributes, CARRIER NETWORK - Lookup SIM Swap, Legacy Identity MatchAndAttributes, Lookup SIM Swap
- [Vendor status page: https://status.twilio.com/incidents/6p5h9xk8vgc1](https://status.twilio.com/incidents/6p5h9xk8vgc1)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-29 06:34 UTC: Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-29 07:40 UTC: Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-29 08:28 UTC: Twilio customers may be experiencing failure responses for Lookup API transactions on Verizon in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **monitoring** 2026-10-29 09:36 UTC: We have observed the recovery for Lookup API transactions involving Verizon in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-29 10:32 UTC: The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.

## Rewindex changes for this incident

- 2026-10-29 07:53 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/rf6e169af6ae118.md)
- 2026-10-29 08:33 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r9093fa40687de6.md)
- 2026-10-29 09:43 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/r21a17d1c702ace.md)
- 2026-10-29 10:33 UTC: [Incident updated: Gateway API (Lookup API) Failure Increase on Verizon in United States](https://rewindex.com/change/rf18655e2af26a7.md)


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Canonical: https://rewindex.com/company/twilio/incidents/6p5h9xk8vgc1 · Markdown: https://rewindex.com/company/twilio/incidents/6p5h9xk8vgc1.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/6p5h9xk8vgc1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-10-29T10:36:30.520Z