# Twilio: Customers Unable to Proceed Past Address Page in Upgrade Flow

> Twilio status incident “Customers Unable to Proceed Past Address Page in Upgrade Flow” on 2026-01-30: impact minor (vendor’s label), 3.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/6dw0ckp897q0
Last updated: 2026-01-30T14:47:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-30 11:41 UTC · Resolved: 2026-01-30 14:47 UTC · Duration: 3.1 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/6dw0ckp897q0](https://status.twilio.com/incidents/6dw0ckp897q0)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-01-30 14:47 UTC: The issue preventing customers from proceeding past the address page in the upgrade flow has been resolved, and the console is now operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-01-30 11:41 UTC, resolved after 3.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/6dw0ckp897q0
- Citation: Twilio, “Customers Unable to Proceed Past Address Page in Upgrade Flow” (2026-01-30 11:41 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/6dw0ckp897q0 (CC BY 4.0).
- Markdown link: `[Twilio: Customers Unable to Proceed Past Address Page in Upgrade Flow (2026-01-30)](https://rewindex.com/company/twilio/incidents/6dw0ckp897q0)`


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Canonical: https://rewindex.com/company/twilio/incidents/6dw0ckp897q0 · Markdown: https://rewindex.com/company/twilio/incidents/6dw0ckp897q0.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/6dw0ckp897q0 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:06:09.430Z