# Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 00:23 UTC · Resolved: 2026-10-23 22:04 UTC · Duration: 22 h
- Updates: 8 · Affected components: CARRIER NETWORK - MMS Long Code, North America, MMS Long Code, North America
- [Vendor status page: https://status.twilio.com/incidents/64gpm2m4hykp](https://status.twilio.com/incidents/64gpm2m4hykp)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-23 00:23 UTC: Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 00:25 UTC: Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 01:31 UTC: Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-23 03:36 UTC: Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 07:37 UTC: We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 09:39 UTC: We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 13:39 UTC: We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- **resolved** 2026-10-23 22:04 UTC: The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Viaero network subscribers in the United States is operating normally.

## Rewindex changes for this incident

- 2026-10-23 01:33 UTC: [Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States](https://rewindex.com/change/r55d1395d0a8439.md)
- 2026-10-23 03:43 UTC: [Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States](https://rewindex.com/change/r27d7bea4eff0ef.md)
- 2026-10-23 07:43 UTC: [Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States](https://rewindex.com/change/r4920b6d9353634.md)
- 2026-10-23 09:43 UTC: [Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States](https://rewindex.com/change/r97108acd2f844b.md)
- 2026-10-23 13:43 UTC: [Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States](https://rewindex.com/change/r030cbb2a4736ff.md)
- 2026-10-23 22:13 UTC: [Incident updated: MMS Delivery Delays from a Subset of Twilio Long Codes to Viaero United States](https://rewindex.com/change/rc505dfd41d142a.md)


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Canonical: https://rewindex.com/company/twilio/incidents/64gpm2m4hykp · Markdown: https://rewindex.com/company/twilio/incidents/64gpm2m4hykp.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/64gpm2m4hykp · Generated 2026-10-24T11:07:27.643Z