# Twilio: Newly Signed up Customers Requesting a Managed Certificate for Link Shortening in Messaging, Will Stay in Pending Status With “Your Certificate Is Being Processed.”

> Twilio status incident “Newly Signed up Customers Requesting a Managed Certificate for Link Shortening in Messaging, Will Stay in Pending Status With “Your Certificate Is Being Processed.”” on 2025-07-21: impact none (vendor’s label), 17 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/606vxbt0pjhp
Last updated: 2025-07-21T21:07:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-07-21 20:50 UTC · Resolved: 2025-07-21 21:07 UTC · Duration: 17 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/606vxbt0pjhp](https://status.twilio.com/incidents/606vxbt0pjhp)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-07-21 21:07 UTC: We have fully investigated the newly signed up customers requesting a managed certificate for link shortening in messaging, will stay in pending status with “Your Certificate Is Being Processed.” All current customers using the messaging API will not be impacted on their operations, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-07-21 20:50 UTC, resolved after 17 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/606vxbt0pjhp
- Citation: Twilio, “Newly Signed up Customers Requesting a Managed Certificate for Link Shortening in Messaging, Will Stay in Pending Status With “Your Certificate Is Being Processed.”” (2025-07-21 20:50 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/606vxbt0pjhp (CC BY 4.0).
- Markdown link: `[Twilio: Newly Signed up Customers Requesting a Managed Certificate for Link Shortening in Messaging, Will Stay in Pending Status With “Your Certificate Is Being Processed.” (2025-07-21)](https://rewindex.com/company/twilio/incidents/606vxbt0pjhp)`


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Canonical: https://rewindex.com/company/twilio/incidents/606vxbt0pjhp · Markdown: https://rewindex.com/company/twilio/incidents/606vxbt0pjhp.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/606vxbt0pjhp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:05:37.705Z