# Twilio: Some New UK Customers Are Unable to Provision Phone Numbers to Their Trial Account Using the “Get Phone Number” Button via the SMS Onboarding Tutorial

> Twilio status incident “Some New UK Customers Are Unable to Provision Phone Numbers to Their Trial Account Using the “Get Phone Number” Button via the SMS Onboarding Tutorial” on 2024-05-28: impact minor (vendor’s label), 13 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/5qtcm9f55xzw
Last updated: 2024-05-29T10:30:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-05-28 21:13 UTC · Resolved: 2024-05-29 10:30 UTC · Duration: 13 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/5qtcm9f55xzw](https://status.twilio.com/incidents/5qtcm9f55xzw)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-05-29 10:30 UTC: Provisioning a phone number to new trial account by using “Get phone number” button via the SMS onboarding tutorial is now operating normally. This issue has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-05-28 21:13 UTC, resolved after 13 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/5qtcm9f55xzw
- Citation: Twilio, “Some New UK Customers Are Unable to Provision Phone Numbers to Their Trial Account Using the “Get Phone Number” Button via the SMS Onboarding Tutorial” (2024-05-28 21:13 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/5qtcm9f55xzw (CC BY 4.0).
- Markdown link: `[Twilio: Some New UK Customers Are Unable to Provision Phone Numbers to Their Trial Account Using the “Get Phone Number” Button via the SMS Onboarding Tutorial (2024-05-28)](https://rewindex.com/company/twilio/incidents/5qtcm9f55xzw)`


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Canonical: https://rewindex.com/company/twilio/incidents/5qtcm9f55xzw · Markdown: https://rewindex.com/company/twilio/incidents/5qtcm9f55xzw.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/5qtcm9f55xzw · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:39:28.002Z