# Twilio: Subset of Users Are Unable to Log in to Console Using 2FA

> Twilio status incident “Subset of Users Are Unable to Log in to Console Using 2FA” on 2023-05-10: impact minor (vendor’s label), 2.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/5gg1shb1hj0j
Last updated: 2023-05-10T23:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-10 21:06 UTC · Resolved: 2023-05-10 23:26 UTC · Duration: 2.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/5gg1shb1hj0j](https://status.twilio.com/incidents/5gg1shb1hj0j)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-05-10 23:26 UTC: Twilio Console Multi-Factor Authentication system where a subset of users who had configured two factor authentication (2FA) using TOTP is now operating normally. This incident has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-05-10 21:06 UTC, resolved after 2.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/5gg1shb1hj0j
- Citation: Twilio, “Subset of Users Are Unable to Log in to Console Using 2FA” (2023-05-10 21:06 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/5gg1shb1hj0j (CC BY 4.0).
- Markdown link: `[Twilio: Subset of Users Are Unable to Log in to Console Using 2FA (2023-05-10)](https://rewindex.com/company/twilio/incidents/5gg1shb1hj0j)`


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Canonical: https://rewindex.com/company/twilio/incidents/5gg1shb1hj0j · Markdown: https://rewindex.com/company/twilio/incidents/5gg1shb1hj0j.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/5gg1shb1hj0j · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:54:40.844Z