# Twilio: Conversations Service Returning 5xxs

> Twilio status incident “Conversations Service Returning 5xxs” on 2023-06-03: impact none (vendor’s label), 42 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/5bsrby45tv0n
Last updated: 2023-06-03T14:04:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-06-03 13:22 UTC · Resolved: 2023-06-03 14:04 UTC · Duration: 42 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/5bsrby45tv0n](https://status.twilio.com/incidents/5bsrby45tv0n)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-06-03 14:04 UTC: A set of Twilio services (Twilio Conversations, Sync, Verify and Flex) were degraded for 1 minute between 05:07 and 05:08 Pacific Time. During this period of time customers may have experienced and elevated number of 5xx errors and latency on the API endpoints. Additionally, SDKs might have had issues connecting to Twilio websocket infrastructure. It is possible that due to degradation of the Twilio Conversations services, Default Conversation Service can be incorrect for some customers. If this is the case, please update the Default Service in Twilio Console under Conversations and report the issue to Twilio Support for Tracking Purposes. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-06-03 13:22 UTC, resolved after 42 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/5bsrby45tv0n
- Citation: Twilio, “Conversations Service Returning 5xxs” (2023-06-03 13:22 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/5bsrby45tv0n (CC BY 4.0).
- Markdown link: `[Twilio: Conversations Service Returning 5xxs (2023-06-03)](https://rewindex.com/company/twilio/incidents/5bsrby45tv0n)`


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Canonical: https://rewindex.com/company/twilio/incidents/5bsrby45tv0n · Markdown: https://rewindex.com/company/twilio/incidents/5bsrby45tv0n.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/5bsrby45tv0n · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:34:46.415Z