# Twilio: On Call Engineers are Investigating SMS Delivery Failures from a Subset of Shortcodes to Brazil Mexico and Peru

> Twilio status incident “On Call Engineers are Investigating SMS Delivery Failures from a Subset of Shortcodes to Brazil Mexico and Peru” on 2021-07-02: impact minor (vendor’s label), 12 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/58zypbn670z4
Last updated: 2021-07-02T22:05:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-07-02 21:53 UTC · Resolved: 2021-07-02 22:05 UTC · Duration: 12 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/58zypbn670z4](https://status.twilio.com/incidents/58zypbn670z4)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-07-02 22:05 UTC: We have fully investigated the SMS delivery failures from a subset of shortcodes to Brazil, Mexico and Peru, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-07-02 21:53 UTC, resolved after 12 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/58zypbn670z4
- Citation: Twilio, “On Call Engineers are Investigating SMS Delivery Failures from a Subset of Shortcodes to Brazil Mexico and Peru” (2021-07-02 21:53 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/58zypbn670z4 (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating SMS Delivery Failures from a Subset of Shortcodes to Brazil Mexico and Peru (2021-07-02)](https://rewindex.com/company/twilio/incidents/58zypbn670z4)`


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Canonical: https://rewindex.com/company/twilio/incidents/58zypbn670z4 · Markdown: https://rewindex.com/company/twilio/incidents/58zypbn670z4.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/58zypbn670z4 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:50:39.374Z