# Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil

> Twilio status incident “SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil” on 2026-10-23: impact minor (vendor’s label), 9.9 h, 7 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/52y5t9kgn4h6
Last updated: 2026-10-24T06:03:50Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 20:06 UTC · Resolved: 2026-10-24 06:02 UTC · Duration: 9.9 h
- Updates: 7 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.twilio.com/incidents/52y5t9kgn4h6](https://status.twilio.com/incidents/52y5t9kgn4h6)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-23 20:06 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 20:07 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 21:07 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-23 23:07 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-24 00:24 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-24 02:27 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **resolved** 2026-10-24 06:02 UTC: The incident has been resolved and SMS delivery from a subset of Twilio Short Codes and Long Codes to Claro network subscribers in Brazil is operating normally.

## Rewindex changes for this incident

- 2026-10-23 21:13 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil](https://rewindex.com/change/r4893e5c3f911e1.md)
- 2026-10-23 23:13 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil](https://rewindex.com/change/ra4e01c4ef71de6.md)
- 2026-10-24 00:33 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil](https://rewindex.com/change/r36f12d7c62ff32.md)
- 2026-10-24 02:33 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs, Short Codes, and Long Codes to Claro Brazil](https://rewindex.com/change/r3f69c0885abc9e.md)
- 2026-10-24 06:03 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil](https://rewindex.com/change/r1668b41ccccf7c.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-23 20:06 UTC, resolved after 9.9 h, 7 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/52y5t9kgn4h6
- Citation: Twilio, “SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil” (2026-10-23 20:06 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/52y5t9kgn4h6 (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Claro Brazil (2026-10-23)](https://rewindex.com/company/twilio/incidents/52y5t9kgn4h6)`


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Canonical: https://rewindex.com/company/twilio/incidents/52y5t9kgn4h6 · Markdown: https://rewindex.com/company/twilio/incidents/52y5t9kgn4h6.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/52y5t9kgn4h6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:18:24.279Z