# Twilio: Our Engineers are Investigating a Problem with Provisioning Phone Numbers and Creating Addresses from Console and REST API

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-03-29 12:07 UTC · Resolved: 2021-03-29 15:22 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/4z8l31rm97ry](https://status.twilio.com/incidents/4z8l31rm97ry)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-03-29 15:22 UTC: We have implemented a fix for phone number provisioning and the service is stable. The incident is resolved. If you have a Phone Number with a status of Reserved the number will be recovered by Twilio. Please purchase a new number. Thank You

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/4z8l31rm97ry · Markdown: https://rewindex.com/company/twilio/incidents/4z8l31rm97ry.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/4z8l31rm97ry · Generated 2026-10-18T12:31:05.468Z