# Twilio: On Call Engineers are Investigating - Autopilot requests from Studio failing authentication

> Twilio status incident “On Call Engineers are Investigating - Autopilot requests from Studio failing authentication” on 2020-09-17: impact none (vendor’s label), 31 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/4w5z9blt2rt3
Last updated: 2020-09-17T01:46:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-09-17 01:15 UTC · Resolved: 2020-09-17 01:46 UTC · Duration: 31 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/4w5z9blt2rt3](https://status.twilio.com/incidents/4w5z9blt2rt3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-09-17 01:46 UTC: Between 4:55 to 6:22 PDT We were experiencing failures when Autopilot requests from Studio returned 401 errors. Engineers discovered the cause of the issue and service was restored. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-09-17 01:15 UTC, resolved after 31 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/4w5z9blt2rt3
- Citation: Twilio, “On Call Engineers are Investigating - Autopilot requests from Studio failing authentication” (2020-09-17 01:15 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/4w5z9blt2rt3 (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating - Autopilot requests from Studio failing authentication (2020-09-17)](https://rewindex.com/company/twilio/incidents/4w5z9blt2rt3)`


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Canonical: https://rewindex.com/company/twilio/incidents/4w5z9blt2rt3 · Markdown: https://rewindex.com/company/twilio/incidents/4w5z9blt2rt3.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/4w5z9blt2rt3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:33:33.643Z