# Twilio: Client Timeout Errors for Sync, Flex, Programmable Chat, and Conversations

- Impact (vendor’s label): major
- Status: resolved
- Started: 2021-02-23 18:21 UTC · Resolved: 2021-02-23 20:57 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/4vncprdsp2tn](https://status.twilio.com/incidents/4vncprdsp2tn)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-02-23 20:57 UTC: Twilio Services Sync, Flex, Programmable Chat, and Conversations were degraded for 2 hours 47 minutes between 9:20 AM and 12:07 PM Pacific Time on 02/23/2021. During this period, new clients may have experienced timeout errors when connecting, and existing clients may have experienced timeout errors when reconnecting.The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/twilio/incidents/4vncprdsp2tn · Markdown: https://rewindex.com/company/twilio/incidents/4vncprdsp2tn.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/4vncprdsp2tn · Generated 2026-10-18T13:24:31.385Z