# Twilio: Elevated 500s from account manager service

> Twilio status incident “Elevated 500s from account manager service” on 2023-12-16: impact minor (vendor’s label), 1.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/4n5xxl199g13
Last updated: 2023-12-16T06:23:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-12-16 04:39 UTC · Resolved: 2023-12-16 06:23 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/4n5xxl199g13](https://status.twilio.com/incidents/4n5xxl199g13)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-12-16 06:23 UTC: We have fully investigated the issue related to an elevated rate of HTTP 500 series responses to account manager service, and it was determined that there is no noticeable customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-12-16 04:39 UTC, resolved after 1.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/4n5xxl199g13
- Citation: Twilio, “Elevated 500s from account manager service” (2023-12-16 04:39 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/4n5xxl199g13 (CC BY 4.0).
- Markdown link: `[Twilio: Elevated 500s from account manager service (2023-12-16)](https://rewindex.com/company/twilio/incidents/4n5xxl199g13)`


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Canonical: https://rewindex.com/company/twilio/incidents/4n5xxl199g13 · Markdown: https://rewindex.com/company/twilio/incidents/4n5xxl199g13.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/4n5xxl199g13 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:17:56.729Z