# Twilio: Retroactive Incident - Issues with encoded Special Characters in email From headers

> Twilio status incident “Retroactive Incident - Issues with encoded Special Characters in email From headers” on 2026-08-05: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/4jlgrdh3r800
Last updated: 2026-08-05T18:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2026-08-05 18:00 UTC · Resolved: 2026-08-05 18:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/4jlgrdh3r800](https://status.twilio.com/incidents/4jlgrdh3r800)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-08-05 18:00 UTC: Starting on July 16th 2026, to July 31st 2026, customers may have encountered errors when sending emails via SMTP with encoded special characters in the From header. Our engineers noticed the issue and apply a fix to correct it. There is no data loss. The issue has been resolved, and all impacted services are operating normally.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2026-08-05 18:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/4jlgrdh3r800
- Citation: Twilio, “Retroactive Incident - Issues with encoded Special Characters in email From headers” (2026-08-05 18:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/4jlgrdh3r800 (CC BY 4.0).
- Markdown link: `[Twilio: Retroactive Incident - Issues with encoded Special Characters in email From headers (2026-08-05)](https://rewindex.com/company/twilio/incidents/4jlgrdh3r800)`


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Canonical: https://rewindex.com/company/twilio/incidents/4jlgrdh3r800 · Markdown: https://rewindex.com/company/twilio/incidents/4jlgrdh3r800.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/4jlgrdh3r800 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:09:15.746Z