# Twilio: On Call Engineers are Investigating an issue

> Twilio status incident “On Call Engineers are Investigating an issue” on 2025-05-16: impact none (vendor’s label), 14 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/4dpgvq8ql2yt
Last updated: 2025-05-16T16:26:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2025-05-16 16:12 UTC · Resolved: 2025-05-16 16:26 UTC · Duration: 14 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/4dpgvq8ql2yt](https://status.twilio.com/incidents/4dpgvq8ql2yt)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-05-16 16:26 UTC: We have fully investigated the Call Failures From Subscribers To A Subset Of Brazil Twilio Phone Numbers issue, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2025-05-16 16:12 UTC, resolved after 14 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/4dpgvq8ql2yt
- Citation: Twilio, “On Call Engineers are Investigating an issue” (2025-05-16 16:12 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/4dpgvq8ql2yt (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue (2025-05-16)](https://rewindex.com/company/twilio/incidents/4dpgvq8ql2yt)`


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Canonical: https://rewindex.com/company/twilio/incidents/4dpgvq8ql2yt · Markdown: https://rewindex.com/company/twilio/incidents/4dpgvq8ql2yt.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/4dpgvq8ql2yt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:05:02.345Z