# Twilio: On Call Engineers are Investigating an issue

> Twilio status incident “On Call Engineers are Investigating an issue” on 2023-10-16: impact none (vendor’s label), 16 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/4brww4jfl5kr
Last updated: 2023-10-16T14:43:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-10-16 14:27 UTC · Resolved: 2023-10-16 14:43 UTC · Duration: 16 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/4brww4jfl5kr](https://status.twilio.com/incidents/4brww4jfl5kr)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-10-16 14:43 UTC: We have fully investigated the potential issue the Twilio Signature being no longer able to be validated using twilio-ruby helper library issue, and it was determined that the impact was limited to a single customer, who has been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-10-16 14:27 UTC, resolved after 16 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/4brww4jfl5kr
- Citation: Twilio, “On Call Engineers are Investigating an issue” (2023-10-16 14:27 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/4brww4jfl5kr (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue (2023-10-16)](https://rewindex.com/company/twilio/incidents/4brww4jfl5kr)`


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Canonical: https://rewindex.com/company/twilio/incidents/4brww4jfl5kr · Markdown: https://rewindex.com/company/twilio/incidents/4brww4jfl5kr.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/4brww4jfl5kr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:28:34.187Z