# Twilio: Elevated Error Rates and Latency in Studio Call & Message Handling

> Twilio status incident “Elevated Error Rates and Latency in Studio Call & Message Handling” on 2021-09-24: impact minor (vendor’s label), 3 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/49shfp3qvl69
Last updated: 2021-09-27T17:29:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-24 15:33 UTC · Resolved: 2021-09-27 17:29 UTC · Duration: 3 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/49shfp3qvl69](https://status.twilio.com/incidents/49shfp3qvl69)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-09-27 17:29 UTC: Starting Friday 9/24 from 7:00am PST through Monday 9/27 1:00am PST, we experienced elevated error rates in processing Voice and Messaging webhook events and REST API requests for Studio executions. We are no longer experiencing these issues. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-09-24 15:33 UTC, resolved after 3 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/49shfp3qvl69
- Citation: Twilio, “Elevated Error Rates and Latency in Studio Call & Message Handling” (2021-09-24 15:33 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/49shfp3qvl69 (CC BY 4.0).
- Markdown link: `[Twilio: Elevated Error Rates and Latency in Studio Call & Message Handling (2021-09-24)](https://rewindex.com/company/twilio/incidents/49shfp3qvl69)`


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Canonical: https://rewindex.com/company/twilio/incidents/49shfp3qvl69 · Markdown: https://rewindex.com/company/twilio/incidents/49shfp3qvl69.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/49shfp3qvl69 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:56:43.667Z