# Twilio: On Call Engineers are Investigating an issue with Upgraded Accounts

> Twilio status incident “On Call Engineers are Investigating an issue with Upgraded Accounts” on 2021-08-25: impact none (vendor’s label), 28 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/49qr46l26mz5
Last updated: 2021-08-25T21:04:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-08-25 20:36 UTC · Resolved: 2021-08-25 21:04 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/49qr46l26mz5](https://status.twilio.com/incidents/49qr46l26mz5)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-08-25 21:04 UTC: We have fully investigated the issue with upgraded accounts being marked as trial accounts triggered by our automated alert, and it was determined that there is no noticeable customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-08-25 20:36 UTC, resolved after 28 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/49qr46l26mz5
- Citation: Twilio, “On Call Engineers are Investigating an issue with Upgraded Accounts” (2021-08-25 20:36 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/49qr46l26mz5 (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue with Upgraded Accounts (2021-08-25)](https://rewindex.com/company/twilio/incidents/49qr46l26mz5)`


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Canonical: https://rewindex.com/company/twilio/incidents/49qr46l26mz5 · Markdown: https://rewindex.com/company/twilio/incidents/49qr46l26mz5.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/49qr46l26mz5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:42:59.841Z