# Twilio: Incorrect timestamps on Calls and Missing Voice Insights Data

> Twilio status incident “Incorrect timestamps on Calls and Missing Voice Insights Data” on 2021-03-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/44dd68x4j038
Last updated: 2021-03-18T18:02:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-03-18 18:02 UTC · Resolved: 2021-03-18 18:02 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/44dd68x4j038](https://status.twilio.com/incidents/44dd68x4j038)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-03-18 18:02 UTC: Daylight Savings Time change resulted in incorrectly timestamped calls between 6:00PM and 7:00PM pacific time on 3/13/2021. During this period of time customers may have experienced the following problems or symptoms: - Start time and end time for Programmable Voice calls off by one hour - Missing Voice Insights data for Programmable Voice calls Please note that the timestamps will not be updated for the calls that occurred during the incident window.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-03-18 18:02 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/44dd68x4j038
- Citation: Twilio, “Incorrect timestamps on Calls and Missing Voice Insights Data” (2021-03-18 18:02 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/44dd68x4j038 (CC BY 4.0).
- Markdown link: `[Twilio: Incorrect timestamps on Calls and Missing Voice Insights Data (2021-03-18)](https://rewindex.com/company/twilio/incidents/44dd68x4j038)`


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Canonical: https://rewindex.com/company/twilio/incidents/44dd68x4j038 · Markdown: https://rewindex.com/company/twilio/incidents/44dd68x4j038.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/44dd68x4j038 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:02:25.639Z