# Twilio: Trial Accounts not Upgrading with Payment

> Twilio status incident “Trial Accounts not Upgrading with Payment” on 2020-11-25: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/40xk4zcjx494
Last updated: 2020-11-25T16:53:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-11-25 16:53 UTC · Resolved: 2020-11-25 16:53 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/40xk4zcjx494](https://status.twilio.com/incidents/40xk4zcjx494)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-11-25 16:53 UTC: We are currently investigating issues with trial accounts not upgrading after completing the payment. Our engineering team is looking into the issue. We expect to provide another update in 30 minutes or as soon as more information becomes available.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-11-25 16:53 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/40xk4zcjx494
- Citation: Twilio, “Trial Accounts not Upgrading with Payment” (2020-11-25 16:53 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/40xk4zcjx494 (CC BY 4.0).
- Markdown link: `[Twilio: Trial Accounts not Upgrading with Payment (2020-11-25)](https://rewindex.com/company/twilio/incidents/40xk4zcjx494)`


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Canonical: https://rewindex.com/company/twilio/incidents/40xk4zcjx494 · Markdown: https://rewindex.com/company/twilio/incidents/40xk4zcjx494.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/40xk4zcjx494 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:12:16.232Z