# Twilio: Programmable Wireless US East Coast Data Connectivity Issues

> Twilio status incident “Programmable Wireless US East Coast Data Connectivity Issues” on 2022-08-31: impact minor (vendor’s label), 28 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/3v3yvyvbxcmd
Last updated: 2022-09-02T02:39:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2022-08-31 22:32 UTC · Resolved: 2022-09-02 02:39 UTC · Duration: 28 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/3v3yvyvbxcmd](https://status.twilio.com/incidents/3v3yvyvbxcmd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2022-09-02 02:39 UTC: Upon investigation of the connectivity issues that were observed around Washington DC, Maryland, and North Carolina, it appears to be a result of 3G network shutdown activities surfacing an incompatibility between T-Mobile’s network and some devices. Devices configured as “voice centric” that require a circuit switched (CS) connection over legacy 2G and 3G networks, even while being connected to the 4G LTE network for data, may be unable to connect to the network or maintain a connection if it is handed off to other nodes if they are interacting with a node that no longer supports 3G and 2G is unavailable. Devices may require a modem firmware update to ensure they can continue to connect to T-Mobile’s network after the 2G and 3G networks are shutdown. You may need to consult with your modem provider to determine if you need to update your firmware or how to configure your devices as the 3G, and soon 2G, network is shutdown across the United States. Configuring devices as “data centric”, such as by using a packet switch only (PS-only) mode, should allow your devices to connect and remain connected as the device moves throughout the network. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2022-08-31 22:32 UTC, resolved after 28 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/3v3yvyvbxcmd
- Citation: Twilio, “Programmable Wireless US East Coast Data Connectivity Issues” (2022-08-31 22:32 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/3v3yvyvbxcmd (CC BY 4.0).
- Markdown link: `[Twilio: Programmable Wireless US East Coast Data Connectivity Issues (2022-08-31)](https://rewindex.com/company/twilio/incidents/3v3yvyvbxcmd)`


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Canonical: https://rewindex.com/company/twilio/incidents/3v3yvyvbxcmd · Markdown: https://rewindex.com/company/twilio/incidents/3v3yvyvbxcmd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/3v3yvyvbxcmd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:57:14.951Z