# Twilio: Workforce Management integration with Flex was down

> Twilio status incident “Workforce Management integration with Flex was down” on 2020-06-01: impact none (vendor’s label), 28 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/3sgm7gkyhnc3
Last updated: 2020-06-01T17:14:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-06-01 16:46 UTC · Resolved: 2020-06-01 17:14 UTC · Duration: 28 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/3sgm7gkyhnc3](https://status.twilio.com/incidents/3sgm7gkyhnc3)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-06-01 17:14 UTC: We were experiencing degraded connectivity between Workforce Management and Flex. This was causing a delay with the delivery of Real-Time Adherence data for a subset of customers. Our engineers have identified the root cause and have resolved the issue.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-06-01 16:46 UTC, resolved after 28 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/3sgm7gkyhnc3
- Citation: Twilio, “Workforce Management integration with Flex was down” (2020-06-01 16:46 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/3sgm7gkyhnc3 (CC BY 4.0).
- Markdown link: `[Twilio: Workforce Management integration with Flex was down (2020-06-01)](https://rewindex.com/company/twilio/incidents/3sgm7gkyhnc3)`


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Canonical: https://rewindex.com/company/twilio/incidents/3sgm7gkyhnc3 · Markdown: https://rewindex.com/company/twilio/incidents/3sgm7gkyhnc3.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/3sgm7gkyhnc3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:21:34.544Z