# Twilio: 500 Error When Fetching Voice Recordings via the API

> Twilio status incident “500 Error When Fetching Voice Recordings via the API” on 2023-07-27: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/3q8qxzbbr33p
Last updated: 2023-07-27T20:31:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-07-27 20:31 UTC · Resolved: 2023-07-27 20:31 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/3q8qxzbbr33p](https://status.twilio.com/incidents/3q8qxzbbr33p)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-07-27 20:31 UTC: The API was degraded for 8 minutes between 12:37 and 12:45 Pacific Time. During this period of time, customers may have experienced 500 errors when fetching voice recordings via the API. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-07-27 20:31 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/3q8qxzbbr33p
- Citation: Twilio, “500 Error When Fetching Voice Recordings via the API” (2023-07-27 20:31 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/3q8qxzbbr33p (CC BY 4.0).
- Markdown link: `[Twilio: 500 Error When Fetching Voice Recordings via the API (2023-07-27)](https://rewindex.com/company/twilio/incidents/3q8qxzbbr33p)`


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Canonical: https://rewindex.com/company/twilio/incidents/3q8qxzbbr33p · Markdown: https://rewindex.com/company/twilio/incidents/3q8qxzbbr33p.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/3q8qxzbbr33p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:17:44.575Z